Questions
Delivery
Processing time:
1-7 days,
Paintings over 45 cm up to 14 days, Large toy boxes up to 21 days
Estimated delivery times:
United Kingdom: 1-7 business days
Europe: 5-20 business days
United States: 2-30 business days
North America: 3-30 business days
Australia: 5-30 business days
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly except returns and exchanges. Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.